Our story and commitment to the craft
Kitosa was born in Valencia out of the frustration of seeing home services hired without guarantees: prices that changed at the end, unidentifiable professionals and products of doubtful quality. We wanted a service where the client always knew what they were going to pay, who was going to do the work and with what materials.
We started with a single professional and a makeup kit, and we grew thanks to word of mouth. Today our team includes specialists in eco-friendly cleaning and shoe repair, all with proven training and the same commitment: to check every detail before considering a service finished.
We have no intermediaries or franchises: you speak directly with the person who will do the work. That is why we can offer fair prices, fixed quotes and a satisfaction guarantee that we back with our name.
How we maintain quality
We personally select the products and materials we use, and we review each job before considering it finished. If something does not convince you, we repeat it at no additional cost.
How we work
Fixed quote
We give you a fixed price before starting, with no surprises or extra charges at the end.
Assigned professionals
Each service is performed by a specific specialist, whom you'll meet before the work starts.
Satisfaction guarantee
If you're not happy with the result, we review it and redo it at no extra cost.
Liability insurance
All our work is covered by civil liability insurance.
Punctuality
We arrive at the agreed time, with the equipment ready and the time planned.
Payment upon completion
You only pay when the work is done and you've made sure you like it.
Honesty
We clearly tell you what the service includes and what it does not. If a job cannot be done well, we say so before starting.
Respect for your space
We work with care for your home and belongings, leaving everything clean and tidy when we finish.
Continuous improvement
We listen to your feedback and update our protocols to make each service better than the last.
At Kitosa we do every job as if it were for ourselves. That's why we give you a fixed quote before starting and don't charge until the result is to your liking.
Contacts